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Shipping - Our intent is to ship all orders on the next business day, but orders placed on Fridays and weekends may not ship until Tuesday. From time to time other delays may happen, but such delays are not common. Delays can be caused by heavy rains, hurricane closures, etc... can cause delay if they are present during the time UPS package pick up occurs, no one wants to get a wet package.
Returns - All sales are final, we cannot take ammunition or other products in return that has been in the hands of the public. Exceptions are made for defective merchandise only. In the event of you receiving product that is defective from the manufacturer we will either have the return made to the manufacturer for exchange or to us for an exchange or refund, our choice. All products are sold 'AS IS' with no warranty expressed or implied.
Canceled Orders - Once an order has been shipped and has left our building the order cannot be canceled. If delivery of the order is refused by the customer or an order is canceled after it has shipped, the order is subject to up to a 20% restocking fee to cover the lost shipping costs and other lost costs incurred from the transaction. Orders that have not shipped can be canceled free of charge until the point where the order status is changed to 'completed', indicating it has been packed to ship. If it possible, and we can locate the package, we will cancel up to the time that the package has been picked up by UPS, however in some cases that might not be possible.
Redirected Shipments - The customer is responsible for all costs to redirect a package to a new address, such as but not limited to, changing the delivery address for the shipment to any address other than the delivery address that was on the order when it was submitted. In the event of an address change being required after the package has been shipped, regardless of the reason, the customer assumes the liability for any costs / fees due to the carrier, including intercept fees, additional transportation charges and any other related costs.
Short Claims - If you have received an order that you believe is short product that was ordered a claim must be filed within 3 days of receiving the package. A photo of the package and contents may be required and other information may be requested as the issue is investigated. Errors in packaging are very uncommon and we strive to provide 100% fulfillment on all orders. In the event of a short claim or lost package or package that shows delivered that you have not received, you must report the loss immediately upon discovery of the loss. Shipments that show as delivered that have not been received by you, the customer, must be reported to SGAmmo by email in no more than 3 days in order for us to file a loss claim for restitution.
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